Dear Amazon.com…

Dear Amazon.com,

You continue to amaze me.  Your already speedy 2-day Prime shipping, 4-for-3 steal deals, 15% off subscription discounts and no tax in CA (at least for now) beat out every single online company, hands down.  Oh, I did forget the most important thing…your customer service.  Yes, it is beyond golden.  I received this email (bolded for emphasis) to which I can only say…wow, you’ve outdone yourself once again!

Hello,

We’re writing to let you know we’ve discovered a problem with your recent purchase of Miette: Recipes from San Francisco’s Most Charming Pastry Shop. Unfortunately, the book contains measurement errors in several of its recipes. Its publisher, Chronicle Books, has released a sheet of corrections, which can be downloaded here.

http://g-ecx.images-amazon.com/images/G/01/books/hopub/pdfs/Miette_Error_Card._V157254901_.pdf

We’re very sorry about this. To help make this right, we’ll be sending you a corrected version of the book which will be released in October, free of charge. You don’t need to return the defective copy of the book–feel free to keep or dispose of it at your convenience.

We’ll send you an e-mail with the shipment information when the replacement order ships out.

We look forward to seeing you again soon.

Sincerely,

Customer Service
Amazon.com
http://www.amazon.com/

Hungry Cactus’ verdict: A+
Did they have to  send me a new cookbook?  Absolutely not — the pdf notice was all they needed to do.  Amazon.com defines customer service…no one else comes close!

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